Cancellation Policy

Cancellation and fine policy: in the event of cancellation, please read the instructions below:

The deadline for canceling a reservation is 3 working days before the date of arrival.

If the reservation has already been guaranteed with advance payment, this advance will be refunded, less 20% of the administrative fees, or the amount paid can be kept as a credit.

If the amount is chosen as a credit, it must be formalized by e-mail after the cancellation of the original reservation has been requested. The credit is valid for one year.

To use the credit you must contact the hotel directly and check availability for use on a new booking.

Remember that the rate changes according to the dates and number of people.

For reservations not canceled or canceled after this deadline, the first night will be charged as no show.
If the advance payment is not made within the stipulated period, the reservation is automatically canceled.

Cancellation of your stay on arrival or after check-in, as well as early departure for any reason, will not entitle you to any kind of refund, return or credit towards new nights.

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